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Reasonable Modification/Accommodation Policy

The Federal Department of Transportation (DOT) has recently revised the rules for the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973. The revised rules provide for public transit organizations to make reasonable modifications and accommodations to policies, practices, and procedures to avoid discrimination, and to ensure accessibility to individuals with disabilities.

Individuals with disabilities may request that LADOT Transit make a reasonable accommodation in order for that individual to fully use transit services. All requests should be made in advance by filling out and submitting a Reasonable Accommodation Request form to LADOT Transit. Please see information below to obtain and file a request.

LADOT Transit will accommodate requests provided that:

  1. Fundamental nature of the service, program or activity is not altered, or
  2. It does not cause a direct threat to the health or safety of others, or
  3. It does not result in an undue financial and administrative burden, or
  4. The requestor would not be able to fully use the service provided by LADOT Transit without the modification

All Reasonable Accommodations Requests will be received and reviewed by LADOT staff designated as the ADA Coordinator.

The Reasonable Accommodations Request form can be completed and sent to the LADOT ADA Coordinator in the following ways:

  • Download the form here (PDF). If you encounter issues opening this PDF, please try this PDF made for older Acrobat versions.
  • Fax a request to 213-680-8848
  • Send an email to our reasonable requests coordinator at @
  • Call 213-412-8921
  • Mail a request to:  
    ADA Coordinator
    LADOT Transit
    100 South Main St, 10th Floor
    Los Angeles, CA 90012
  • Any person requiring assistance or needing accommodation materials in submitting a Reasonable Accommodations Request can contact the LADOT Transit Customer Service Representative (CSR). All efforts will be made by the LADOT CSR to assist customers requiring assistance in submitting the Reasonable Accommodations Request form to the LADOT ADA Coordinator.

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