Rider Alert

Dear Valued Cityride Customer,

We hope this message finds you well. We are writing to inform you about a concerning issue that has been reported recently regarding scam phone calls targeting our customers. Your security and privacy are of utmost importance to us, and we want to ensure you are aware of how to protect yourself.

Recently, some of our customers have reported receiving fraudulent calls where individuals are providing a new Cityride Customer Service phone number. These scammers may attempt to obtain sensitive personal information or payment details under false pretenses.

To protect yourself from such scams, please remember the following:

1. Verification of Callers: Always verify the identity of the caller. Legitimate representatives will never ask you for sensitive information like passwords, PINs, or payment details over the phone.
2. Caution with Personal Information: Be cautious about sharing personal information over the phone. If in doubt, hang up and call our official customer service number directly from our website.
3. Report Suspicious Calls: If you receive a suspicious call, do not engage with the caller. Instead, report the incident to our customer service immediately.
4. Educate Yourself: Stay informed about common scams and tactics used by fraudsters. Knowledge is your best defense.

We are committed to maintaining the highest security standards and apologize for any inconvenience caused by these fraudulent activities. If you have any concerns or questions regarding this matter, please do not hesitate to contact our customer service team at (213, 310, 232, 818) 808-7433.

Thank you for your attention to this important matter. Together, we can prevent fraud and ensure a safe environment for all our customers.

07/02/24