Title IV Policy - LADOT Transit

The Los Angeles City Department of Transportation complies with all federal requirements under Title VI of the Civil Rights Act of 1964, as amended. LADOT is committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color, or national origin.

Any person who believes that he or she has, individually, or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color, or national origin may file a Title VI complaint with LADOT.

A Title VI complaint can be submitted by downloading and completing a Title VI Complaint Form.

The complaint form as well as the LADOT Title VI Policy and complaint procedure is also available in various languages below:

• Հայերէն
• 简体中文
• 日本語
• 한국어
• Pyccĸий
• Español
• Filipino (Tagalog)
• ไทย
• Tiếng Việt

The complaint must be filed within 180 days of the date of the alleged discrimination. To file a formal complaint, you may download the complaint form in English, (other languages are available at the links above) or you can pick up a form at the LADOT Transit Customer Service Center, 201 N. Los Angeles St, Space 16, Los Angeles, CA 90012. Written complaints may be sent to:

Title VI Liaison
LADOT Transit Bureau
100 S. Main Street, 10th Floor,
Los Angeles, CA, 90012

You may email the Title VI Liason at: ladot.titlevi@lacity.org, or you may call the Title VI Liason at 213-928-9782

Any person requiring assistance or needing accommodation materials in submitting a Title VI complaint form can contact the LADOT Transit Customer Service Representative (CSR). All efforts will be made by the LADOT CSR to assist customers requiring assistance in submitting the Title VI form to the Title VI Liason.

Complainants will receive a written response from LADOT with regard to their complaints. LADOT will endeavor to complete the investigation and send a written response within 60 days of receipt of the complaint.

In addition to the Title VI complaint process at LADOT, a complainant may file a Title VI complaint with the Federal Transit Administration, Office of Civil Rights, Region IX, 201 Mission Street, Suite 1650, San Francisco, California 94105-1839.

Limited English Proficiency Plan

LADOT Transit has developed this Limited English Proficiency Plan to identify reasonable steps for providing language assistance to persons with limited English proficiency or LEP who wish to access the transportation services provided by LADOT Transit. Executive Order 13166, defines LEP persons as those who do not speak English as their primary language and have limited ability to read, speak, write or understand English. LADOT Transit has made consistent efforts to identify LEP persons and reach out to these groups as well as communicate with this population. This plan will build upon those previous efforts.

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